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Contact us
Need help? Our friendly customer support team is here to answer any questions and guide you to the right resources
Here's the different ways you can get help:
Here's the different ways you can get help:
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Self-service
Before reaching out to our support team, check out our Help Center — it’s packed with answers to common questions and step-by-step guides to help you quickly resolve most queries on your own.
If you already have a booking, you can also manage your trip, make payments, or update details directly through our customer portal. Just hit “Login” at the top right to get started.
If you already have a booking, you can also manage your trip, make payments, or update details directly through our customer portal. Just hit “Login” at the top right to get started.
24/7 chat & phone support
Need a hand? Our team is available via live chat 24/7 to help with anything from quick questions to complex issues. Just click the button below or the chat bubble in the bottom right corner throughout the website.
If your question can’t be resolved via chat, one of our team members will help you get in touch over the phone.
If your question can’t be resolved via chat, one of our team members will help you get in touch over the phone.
Prefer not to stay online? You’re welcome to email us anytime at support@paylatertravel.com and we’ll get back to you as soon as possible.
If your enquiry is time-sensitive, we recommend using the chat for a faster response.
If your enquiry is time-sensitive, we recommend using the chat for a faster response.